From: Radek Z
Sent: January 2012
Hi Jason Just a quick note to thank you for your assistance in getting my caravan to Australia. Could you please pass my thanks to Eva and Scott who were also involved. The caravan arrived in very good condition.
From: Craig N
Sent: January 2012
Hi Steve Just wanted to drop you a quick note to let you know how grateful I am for the excellent service received form Cargo Online throughout. From the first contact, some 6 months ago, I've found you to be very helpful and very well informed on the entire process of importing a car from the UK. You clearly explained each and every step; provided very good etiolates of the costs involved and managed my expectations very well. My car will be delivered quicker than anticipated, and at a lower cost than forecast. A classic example of under-promise, over-deliver - the perfect customer experience! Please also pass on my thanks to Eva, who was very pleasant and helpful.
From: Aitor A
Sent: January 2012
Thank you Steve, your service was excellent. Apart from a couple of heart attacks(mostly my doing) the car arrived safely.
From: Cameron S
Sent: January 2012
We have been very pleased by the outcome, the cars arrived intact and in good condition and the port side process in Aust went to plan - something you hope for but can't be sure you'll get. As I said overall we've been very pleased with Cargo Online and thankfully the cars are running normally i.e. don't seemed to have sufferred due to humidity in the container. Robert Gilbert at Complete Car Care did a sterling job as well so you've got a partnership in them. Maybe you two should make more about your combined 'cradle to grave' services in NSW as I'm sure exporting from the UK will only likely grow given the FX differences these days.
From: Larry T
Sent: January 2012
Hi Steve, Firstly, thanks for your help. Your service has been exceptional, from yourself to Scott, Jason and Eva. Your answer was also prompt and courteous. I should also add your honesty in remitting us the excess funds. We would definitely use you again and recommend others.
From: Alan Hagen
Sent: Thursday, 17 November 2011
Subject: Re: Clearing Your Vehicle
Received the car a couple of days ago and are delighted. The thought that Cargo Online has managed to transport the car over 13,000 miles from the States and deliver it to my front door still amazes me. I am so pleased that I picked a reputable company off the net (after hours of reading) and appreciate your commitment to what you do. The memory of importing my first car will be with me forever and if I ever decide to do it again you will hear from me.
From: Beverley Leeder
Sent: Wednesday, 2 November 2011
Subject: Re: Customer Feedback
I appreciate you refunding me so promptly and your Customer Service is exceptional. We have had such poor service with our original shipper of goods and we have had quite a lot of let’s say not great experiences with services since arriving here in Australia. I was beginning to lose faith but I’m happy to say Cargo on line has been a real pleasure to deal with. Thank you
From: Lorna W
Sent: October 2011
I just wanted to pass on my sincere thanks for shipping my car to Australia. I was dreading the process and you actually made it painless for me. I'm attaching the photo I was waiting to take when it arrived. I would be happy to recommend all of you to anyone else wishing to ship their car from the UK to Australia. .
From: Mal Barter
Sent: Monday, 31 October 2011
Subject: Thank you
I would like to thank you all collectively for helping me with the problematic task of getting my car to Australia and clearing Customs, Quarantine and then onto the requirements for the car to pass the examination to be licensed. I will pick the car up tomorrow after what has been a long path, but made all that more bearable by professional, Honest Business operators such as yourselves. I have been asked by many friends back in the UK as to how this process has gone and can I recommend anyone, and I will be sure to pass on each of your details. I have heard many varied Horror stories with regards to people shipping goods to Australia falling prey to unscrupulous operators. I'm happy to say this has not happened with regards to each of you...Very good Agents, Thank you all very much.
From: Peter Wilkinson
Sent: Thursday, 20 October 2011
Subject: Re: Clearing Your Vehicle
Thank you to all the team at Cargo Online. Your services were very professional and friendly, particularly for a first time importer - thanks for your patience. Our Lotus arrived in perfect condition, delivered right to our door. We would not hesitate to recommend your services.
From: Katarina P
Sent: September 2011
Just came home with the car we are very excited. Thank you for all your help. We will recommend you to anyone who wishes to transport cars.
From: Debbie C
Sent: September 2011
Thanks for the fantastic job you did in getting the Chev to us safely from the USA. It all went very smoothly. .
From: Davinder M
Sent: August 2011
I received the Porsche Turbo on Friday and its perfect. I must say it has been an absolute pleasure working with caorgoonline, the whole process from pick up in the UK to delivery to my door in Perth, WA was made very simple. Thanks again for a fantastic quality service.
From: Tim B
Sent: June 2011
Just dropping you a line to say a big thank you to yourself and all your staff for your services regarding the import of my car from the UK.I wouldn’t hesitate in using your company again and would recommend you to anyone. Once again thanks.
From: David H
Sent: June 2011
First of all this is to thank you and Cargo Online for all the help with the import of my vehicle, it has arrived safe and sound, it was a daunting thing to do if like me you had never attempted it before, but you made it easy thank you.
From: Alan W
Sent: June 2011
Please particularly pass on my thanks to Steve, who has been absolutely top notch in his advice all through this process. I am happy to act as a reference for Steve and Cargo in future if you wish.
From: Karl R
Sent: April 2011
I just wanted to send a quick note to say thanks to you & your team for the excellent job in bringing my car all the way from Dublin to Sydney - the car arrived safely at my new home yesterday evening. I have been really impressed with your service over the past number of weeks - you made the transportation process very easy for me.
From: Paraic Mcloughney
Sent: Tuesday, 22 March 2011
Subject: Re: Clearing Your Vehicle
I picked my car today from Mario in Fremantle. Must say I'm delighted to have it back! Just wanted to say thanks a lot for the effort you've all put in over the last few months - I really appreciate it.
From: Matt Ayre
Sent: Sunday, 6 February 2011
Subject: RE: Transport Quote
Hi Steve
Just wanted to drop a note to express my thanks for your help (and your team) in moving our car. Appreciate all your assistance from my first through to fiftieth question.
From: Ben Calleja
Sent: Tuesday, 11 January 2011
Subject: thanks!!!
Just wanted to thank you all for delivering me, safely, my baby, err i mean my car. Will recommend you to everyone i know who wants to import a grossly outrageous 80s supercar!...I feel like I'm 6 years old again. Rock on!
From: PARNIS, John
Sent: Wednesday, 1 December 2010
Subject: thanks
Many thanks to you for bringing the car over here, all it took me was a few phone calls and a few emails and you guys did the rest... with out any trouble.
From: Lew Amalfitano
Sent: Tuesday, 30 November 2010
Subject: Re: Clearing your Vehicles
I appreciate the great service the Cargo Online team have given me as usual.
From: Justin Grove
Sent: Wednesday, 3 Nov 2010
Subject: Re: Clearing your Vehicles
Just a quick note to say thank you very much for your very professional and prompt assistance in achieving the clearance and delivery of our three cars - very much appreciated...
From: Daniel Thorne
Sent: Tuesday, 18 May 2010
Subject: Re: CarShipping
Sincerely thank you for your services, everything went smoothly, I will definitely be recommending you for anyone else looking to do the same.
From: Glen & Susan Marshall
Sent: Thursday, 22 April 2010
Subject: shipping of yamaha sx230 from usa to australia
I would like to thank Taurus Logistics and Cargo Online for the professional manner all transactions and communication was carried out , being my first time, to say I was nervous would be an understatement, however I would not hesitate to recommend your services... again could not be happier.
From: Mick Griffiths
Sent: Friday, 16 April 2010
Subject: Holden WB
Holden is now at my home in England .I just wanted to say thanks for a job well done.
From: Karen Mcdonald
Sent: Wednesday, 24 March 2010
Subject: Thanks
Thank you very much for shipping our car to Malaysia. What a great job! We picked our car up yesterday in perfect condition. We were pleased with the amount of care taken to secure our car in the container. You are true professionals! Thanks to you and to Rhys for your time and patience and your expertise. It was a pleasure dealing with your company and we wouldn't hesitate recommending your services
From: Mileham, Martin
Sent: Wednesday, 24 February 2010
Subject: RE: Clearing Your Porsche
Again, many thanks to the Cargo Online team - it's still hard to believe the car is here in Australia.
From: Julian Capadose
Sent: Tuesday, 16 February 2010
Subject: Thank you
Just a quick note to thank you all for nursing me and my car through the process of shipping a vehicle half way round the world - it's great to have wheels again.
From: Andrew Tupalski
Sent: Wednesday, 10 February 2010
Subject: Re: Good morning!
thanks ... you are one of the few reliable entities out there!
From: John Dorian
Sent: Tuesday, 19 January 2010
Subject: RE: Clearing Your Cargo
My sincere thanks for your work in assisting me to import my Lotus Cortina. I can appreciate how difficult and time consuming it can be to deal with "one-off" clients who are inexperienced in the international transportation field.
Your team was at all times friendly, helpful and efficient and there is no way I could have achieved such a professional and successful outcome without you.
From: Rob Mann
Sent: Friday, 11 December 2009
Subject: Thanks!
I really want to thank you guys for looking after the Australian side of things, with both the import and export formalities - you smoothed the way so well and removed all the anxiety and stressful stuff for me - this has been greatly appreciated.
Will certainly be wanting to use your services again.
Again, many thanks for your expert attention to my needs on the import / export formalities.
From: David Sansom
Sent: Thursday, 3 December 2009
Subject: Importing my TVR
I just thought I would say many, many thanks to you and your people for the excellent job you all did in making the shipping of my car from England so quick and so painless.
Suffice to say that every query I had was answered immediately by you guys and everything happened exactly as you all said it would.
From: Rob Harris
Sent: Sunday, 29 November 2009
Subject: RE: Invoice #00023203; From Cargo Online Pty Ltd
Many thanks to you and your team for a great job, that was about the least painful part of moving over here.
From: Aroha Haskell
Sent: Monday, 16 November 2009
Subject: RE: Clearing Your cargo
I would like to take this time to thank you all very much for the great service. It has been a pleasure working with Cargo Online.
Thank you very much to Steve who took my intial enquiry. Steve's response was very quick and made us feel comfortable in giving the whole process, of bringing our car over to Australia, seem easy.
Thanks Jason for all you efforts with making the whole process run smoothly.
Your whole team has been very friendly and helpful.
I would strongly recommend Cargo Online to anyone.
Thank you all very much!!
From: Tim Knott
Sent: Wednesday, 28 October 2009
Subject: Re: Clearing Your Cargo
Once again thank you for all your help the service has been absolutely amazing and I won't hesitate to recommend you or use you and the company again.
From: David Mould
Sent: Monday, 19 October 2009
Subject: Re: FW: Website Enquiry : Booking Form
I would like to thank you and your team for handling the shipment in a very professional and efficient way. I was quite concerned about handing over my car, packed with all my most precious items, to a complete stranger but it was all there in exactly the same condition as i packed it. I could tell the car had been well cared for and wasn't even dirty... again thanks for your help and if i need to ship anything else i will definitely be using you again. ten out of ten!
From: Simon Lockrey
Sent: Monday, 14 September 2009
Subject: RE: Shipment of Golf to Melbourne
Thanks so much for all your help mate, you guys have been great.
From: Eric Rollett
Sent: Wednesday, 2 September 2009
Subject: RE: Bmw X3 to Sydney
Just had the car delivered and wanted to say a very big thanks for your help.
The car actually came in $83 dollars cheaper than your proposal, small but will by a few beers so thanks.
Keep well and will recommend you to anyone I know coming over.
From: Mandy Tanna
Sent: Tuesday, 30 June 2009
Subject: Thank you
Thanks to all at Cargo-online for your help and support. It's been a pleasure doing business with you and I will continue to recommend our Home2Home clients to you whenever appropriate.
From: STS Racing
Sent: Thursday, 7 May 2009
Subject: Re: Invoice #00022881; From Cargo Online Pty Ltd
Thanks for making this a pleasurable experience. it was too easy!!!!!!!!!
From: Nicola Howard
Sent: Thursday, 26 March 2009
Subject: Thank You
I just wanted to say a big thank you to you all in getting the discovery half way around the world and road worthy, and the cleanest it has ever been. I do appreciate all your help especially in helping me with all those questions I had along the way, so Thank you all very much.
When/if we go back to the UK if i take it with us you will be the first to know!!!!!
From: Margaret Leavasa
Sent: Thursday, 18 December 2008
Subject: RE: Bill of Lading Shipment Hyundai Sydney - Samoa
Thank you both...such a great pleasure dealing with you guys if I must say, I picked your service out of 50 or more because your answers to all my quotes were simple to understand and gets right to the point, especially with a first timer like me. Even though we didn't meet in person but the communication was awesome. Thank you again.
From: Christian Outhred
Sent: Monday, 24 November 2008
Subject: FW: Invoice #00022437; From Cargo Online Pty Ltd
Just wanted to thank you for everything. Trish and I are very time-poor, and we've been pleasantly surprised by how smooth this has been...we're really pleased.
From: Viki Lawrenson
Sent: Friday, 3 October 2008
Subject: Thanks
It has been a pleasure working with you too. Cargo Online has a great reputation... Keep up the excellent work.
From: Alan Broughton
Sent: Thursday, 2 October 2008
Subject: RE: TAURUS LOGISTICS LTD - Christchurch - TAX DISBURSEMENT INVOICE 00004421 ALBR (2/07/2008 1:32:00 PM)
Anyway, the main point of the email is to thank all of you for the professionalism associated with the venture... I realise how difficult it is to coordinate all of the entities involved, so thanks a lot for getting the job done with, realistically, only a small headache that didn't really even need a tablet.
The above testimonials are excerpts from actual emails received from customers. We will be pleased to provide the contact details of these customers on request. Email addresses have been withheld to protect them from being captured by spammers.